Aki M.

Thank you for a very memorable trip you offered to my dad and myself. We are very satisfied overall and will certainly recommend your services and use them ourselves again in the future. We apologise for our endless questions in the booking phase and appreciate your patience you carried through with our questions and concerns. We would recommend the vouchers to be sent out a little sooner than within one week of traveling. My dad was getting a bit nervous as we were promised to receive them three weeks prior to traveling but overall it worked out very well even though a minor mistake was made with one of the vouchers (date), and sending it to a wrong email address. Small thing that we were not bothered by 🙂 Overall Thanita did a great job helping us out and did a good job delivering everything. Special mention has to be made to our main driver Tom: He took customer service to a whole new level by showing us a local food court where we had an amazing local style dinner together with his family. This was a very special night for us and we are forever thankful for him. One of our funny highlights was him forgetting our shoes in his car when he dropped us off to Black Mountain and this is certainly something we were not bothered by at all. Please send him greetings from us. Concerning the pick up service by your drivers: I would clarify that sooner to avoid misunderstandings. For us this was not a problem as we found the reception to deliver the pick up very quickly, but you should mention that at an earlier stage 🙂 I would also advice you to let your future customers know about the culture concerning the golf bags. After we played an extra round at Black Mountain we ended up staying upstairs at the restaurant for quite a while. When we went downstairs it appeared that our caddies had been waiting for us for 3 hours. We felt awful and obviously paid them extra tip. But it would be helpful if you let Black Mountain or your customers directly know that this is the case. It was not an issue to leave our bags outside while we took showers and enjoyed a few drinks at the club. I’m pretty sure that sums it all up for us. As we said already we are very happy the way everything worked out for us 🙂 We are very satisfied overall and for sure will be back in Thailand in the upcoming year. We will certainly recommend your services to anyone who is interested in golfing in South – East Asia. Thank you!

Aki M.
USA, January